Our Mission is to solve problems for our customers.
We help our customers discover the root cause of problems with their product. We help them to understand why their product performed as it did. We help them improve the predicability of their products.
We believe that improved product predictability leads to increased profitability for our customers, their customers, and their suppliers as well.
Objectivity and Independence is critical to our mission. We work very hard to test, evaluate, interpret, and report the facts frankly and honestly in order to maximize our value to our customers. At times it is difficult for an in-house technical services group to be completely objective, especially when there are competing points of view within the organization.
We deliver factual information with the ability and experience to interpret the facts objectively and the independence to state the case openly.